Sky outage: Company hope to have internet restored in Portsmouth 'within 4 hours'

SKY have said that they hope to have the internet outage fixed ‘withing four hours’.
By Matthew Mohan-Hickson
Published 5th Mar 2020, 11:47 BST
Updated 5th Mar 2020, 11:47 BST
Sky broadband is down across Portsmouth area. Picture: ShutterstockSky broadband is down across Portsmouth area. Picture: Shutterstock
Sky broadband is down across Portsmouth area. Picture: Shutterstock

Customers in Portsmouth as well as the surrounding areas have been left without broadband and phone services.

The company have said that the outage comes as a result of a ‘fibre-cable break’.

Hide Ad
Hide Ad

In a text message sent to customers at 11.30am, Sky said that they are aiming to fix the issue ‘withing four hours’.

Read More
Sky outage: Full list of areas affected by broadband and talk issues

Sky’s text reads: ‘Engineers continue to work hard, but due to a significant break the fix is taking longer than hoped. We expecrted to have the issued fixed within four hours.’

BT and Virgin Media customers have also been hit by internet outages in Portsmouth and Hampshire.

Sky Help Team earlier tweeted: ‘UPDATE: South East England & Isle of Wight

Hide Ad
Hide Ad

‘We understand from our onsite engineers that the problem has been caused by a fibre-cable break. Repair work is underway and we'll provide an update on progress soon.

‘We're sorry for any inconvenience caused.’

Have you been affected by the outages today? Let us know in the comments below.

Related topics:SkyPortsmouthEngineersVirgin Media

Comment Guidelines

National World encourages reader discussion on our stories. User feedback, insights and back-and-forth exchanges add a rich layer of context to reporting. Please review our Community Guidelines before commenting.