Sky apologises to Portsmouth broadband customers unable to get online or make calls following outage

MEDIA and telecommunications company Sky has apologised to customers unable to get online or make calls after an outage in the south east on Wednesday evening.
By Steve Deeks
Published 2nd Sep 2021, 09:28 GMT
Updated 2nd Sep 2021, 09:32 GMT
Sky apologises to broadband and talk customers after outage. Picture: ShutterstockSky apologises to broadband and talk customers after outage. Picture: Shutterstock
Sky apologises to broadband and talk customers after outage. Picture: Shutterstock

The issue – impacting households across the region – was reported at 6.30pm following a technical problem which has since been identified with efforts now being made to restore services as soon as possible.

Read More
Person needs treatment as emergency crews attend Portsmouth bedroom fire

Posting on its website on Wednesday, Sky said: ‘Broadband and Talk problems in south east England and Wales - you might not be able to get online or make/receive phone calls due to a problem in your local area.

Hide Ad
Hide Ad

‘Our technical teams will continue to work overnight to fix the problem and we will provide an update on progress in the morning. We're sorry for the continued inconvenience.’

SEE ALSO: Jobs at risk over pension centre closure

An update this morning just before 8am said: ‘We've identified the problem and our engineers are working hard to restore service as soon as possible. We're sorry for any continued inconvenience caused.’

A message from the Editor, Mark Waldron

You can subscribe here for unlimited access to our online coverage, including Pompey, for 27p a day.

Related topics:SkyPortsmouthWalesEnglandMark Waldron You

Comment Guidelines

National World encourages reader discussion on our stories. User feedback, insights and back-and-forth exchanges add a rich layer of context to reporting. Please review our Community Guidelines before commenting.