QA Hospital and Portsmouth City Council issue advice amid Microsoft outage
Emergency services remain operational as Microsoft outage affects hospital and council systems
Residents and patients needing help from Portsmouth City Council and QA Hospital have been given fresh advice following a global Microsoft outage.
The Microsoft crash has caused disruption to the city council and QA Hospital, with residents and patients warned services may be affected.
The global outage is affecting Microsoft 365 services, including Outlook and some Microsoft Teams functions, causing problems with internal systems.
A statement from Portsmouth Hospitals University NHS Trust, which oversees QA Hospital said: “We are currently experiencing disruption to our internal systems following a global issue affecting Microsoft 365 services, including Outlook and some Microsoft Teams functions.
“Our emergency services remain operational and teams have established plans in place to minimise disruption and maintain safe patient care.”
The hospital has reassured patients that emergency services remain available and urged people to continue attending planned appointments unless contacted directly by their care team.
Anyone experiencing a life-threatening emergency should continue to call 999 as normal. Patients requiring urgent medical advice for non-life-threatening conditions have been told to continue using NHS 111.
The hospital warned that some email communications and online services may be affected, advising people with urgent enquiries to contact the relevant service by telephone rather than email where possible.
A full list of hospital services, which contact numbers, can be found here: https://www.porthosp.nhs.uk/departments-and-services
Portsmouth City Council has also confirmed it has been affected by the outage.
A council spokesperson said: “Like most organisations the council has been impacted by the Microsoft global outage.
“If you need to contact the council urgently, please phone the switchboard on 023 9283 4092 or 023 9282 2251 or for specific services phone numbers please go to our contact directory.”
The council’s online contact directory allows residents to find telephone numbers for the full range of services.
It can be accessed at: https://www.portsmouth.gov.uk/services/council-and-democracy/your-council/contact-us
The global Microsoft 365 outage has caused widespread disruption to businesses, government organisations and users worldwide since Thursday, November 12. The company has said there is no indication the incident was caused by a cyberattack.